Frequently Asked Questions

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We offer a variety of transportation services to kids, including to and from school, after-school activities, sporting events, and more. 

We allow you to choose whether you need only morning or afternoon pickups. During signup, you can tailor your Brightway schedule to fit your family's needs (such as extracurricular dropoff or after-school pickup). However, we only offer one-way or round-trip subscriptions. Let us know if we can further assist in alleviating your driving load!

We can accommodate nearly any school morning schedule, aiming to pick up your child between 6:15 am and 9:15 am. By grouping students based on proximity, we minimize the number of stops and ensure a more efficient route.

We provide pick-up services in our Mercedes Sprinter Vans anytime between 12 and 6 p.m. Our offerings include regular dismissal, after-school pick-up, and late pick-up after-game events.

We understand that life happens. While we don’t want the drivers to answer their phones while driving (for safety reasons), you will have the driver's and main office phone numbers. In case of an emergency, give him/her a ring.​Alternatively, we provide a 24/7 answering service for parents. Just call 702-850-1857, and a Brightway agent will assist you.

We prioritize a safety-first approach to provide our valued riders with consistent, comfortable, and reliable transportation. Our riders benefit from seeing the same familiar faces, like in a classroom setting, ensuring stability and comfort, with only occasional changes due to illness or other unforeseen events.

No worries, we've got you covered! Brightway ensures that all passengers aged 6 years or younger use a car seat, as required by law.

Our community members will make many friendships on the rides to and from school. Therefore, we facilitate playdates to help foster our students' friendships on and off Brightway. For playdates with friends who are not yet members of our community, we require the information and permission of their parents before boarding.

That's not a problem--we can accommodate most schedules. We offer normal dismissal and after-school pickup service.

Brightways allows either one-way (5 rides a week), morning or afternoon or roundtrip (10 rides a week).

Yes, Brightway gives siblings who ride together 10% off!

Yes.  Even though our rates are calculated as a flat monthly fee, we will prorate for holidays.

We understand that circumstances can change unexpectedly. Therefore, we kindly request that you inform us of any cancellations with at least 24 hours notice, if possible. This helps us to manage our schedules efficiently and continue to provide reliable service to all our clients.